Jelly Bag FAQ — Care, Sizing & Shipping

Jellova FAQ

Everything about Jellova jelly bags, jelly shoes, materials, care, sizing, and orders.

Products & materials

What does Jellova sell?

Jellova sells Y2K-inspired jelly accessories: translucent jelly handbags (the "Firkin" and "Mood Bag" line), jelly shoes, and Y2K bag charms. All prices are in USD.

What are Jellova jelly bags made of?

Jellova jelly bags are made from structured 3mm PVC. The material is firm enough to hold its shape when empty, with enough flex to pack more in. It is water-resistant and wipes clean.

What is a "Firkin" bag — is it a real Birkin?

The "Firkin" is Jellova's playful, jelly take on the iconic Birkin-style tote silhouette. It is an original Jellova product made from PVC — an affordable, Y2K spin on the classic look. It is not affiliated with or produced by Hermès.

How much do Jellova products cost?

Jelly bags range from $78 to $108 depending on size and style. Jelly kitten-heel sandals are $68.99. Y2K bag charms are $16.99. All prices are in USD.

Sizing

What sizes do Jellova jelly bags come in?

Most Jellova jelly bags come in Small ($78), Medium ($88), and Large ($98); some colors and limited editions are offered in a single size. Available sizes are shown on each product page. 

Which size should I choose?

Small: Ideal for essentials like phone, keys, and wallet.

Medium: A balanced size for day-to-night wear.

Large:Perfect for work, travel, or when you want to carry a little more.

Care

How do I clean a Jellova jelly (PVC) bag?

Wipe it clean with a damp cloth.

Are Jellova jelly bags water-resistant?

Yes — the structured 3mm PVC is water-resistant and wipes clean.

Can I take a jelly bag to the beach or pool?

Yes. The water-resistant PVC wipes clean, which makes Jellova jelly bags well suited to the beach, pool, festivals, and summer use.

Will a jelly Firkin bag hold its shape or sag?

It holds its shape. The structured 3mm PVC stays firm when the bag is empty and flexes to pack more in.

Shipping, returns & orders

Where does Jellova ship?

We ship globally to customers in the US, Australia, Singapore, Europe, Southeast Asia, and more.

How long does shipping take?

  • In-stock items: Processing time is 3–7 business days.
    Pre-order / made-to-order items: Processing time varies from 15–60 days depending on the item. Please check each product page for specific timelines.

  • Orders ship Monday through Friday, excluding national holidays. Our logistics partners process shipments only on business days. Orders placed after Friday evening will be processed on the next business day.

    Delivery Guidelines:

    • Southeast Asia Delivery: Estimated 5–7 business days after dispatch.
    • Standard International Delivery: Estimated 7–16 business days after dispatch, depending on customs clearance and courier performance in your country.

How much is shipping?

Free shipping on orders over $85; a $6.99 shipping fee applies to orders under $85.

What is your return and exchange policy?

All orders are covered by our 30-Day Money-Back Guarantee. lf you are not completelysatisfied with your purchase, email us at support@jellova.comwithin 30 days of delivery,and we'll guide you through the return process.；View more refund policies

How can I track my order?

Once your package has been shipped, you will receive an automated email with tracking details. You can also track your order directly through the courier websites below:

How do I contact Jellova?

Email: support@jellova.com 

Support Hours (GMT+8) Daily 10 AM–7 PM 

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